Are my payments secure?
All information you enter is encrypted to protect your privacy.
Can I pay for coins with a credit card?
Yes, you can top-up your Dex coin using credit card and methods provided by our PG.
How do I report Coin purchase payment errors?
Please try refreshing your page after your purchases are made. If you are still experiencing errors, please contact us via 1:1 inquiry.
Will I be charged even if a payment is not processed successfully?
You are only charged when your purchase is processed successfully.
If your Coin balance does not update after your purchase, please try to refresh the page, or contact us via 1:1 inquiry
My coin balance increased even though I didn’t purchase any Coins.
Please check your coin status to see if you have received any Event Coin.
Can I receive a refund for any coins I've used already?
Unfortunately, we do not provide any refunds for purchased coins at the moment. However, we will do our best to make sure our service meets beyond your expectations.
How do I cancel my coin purchases?
We do not support coin purchase cancellations at the moment
I can’t find coins I’ve purchased or episodes that I’ve unlocked.
If you can’t find coins you’ve purchased or episodes you’ve unlocked, you may have accessed a free episode thinking you unlocked it with Coins. Sometimes readers may confuse reading a free episode with unlocking the episode.